Contact Information

Contact Person: Nataša Kliček
Position: Key Account Manager
Email: natasa.klicek@mikrocop.com
Phone: +38598450364
Website: https://www.mikrocop.com/
LinkedIn: https://www.linkedin.com/company/mikrocop-d-o-o-/posts/?feedView=all

Mikrocop d.o.o.

Company Information

Company Type LLC
VAT Number 95322915133
Region City of Zagreb
County City of Zagreb
Municipality/City Zagreb
Address Stupničke Šipkovine 1, 10255 Donji Stupnik
Registration Date February 24, 1992
Number of Employees 6-10

Business Profile

NACE Code 63.1 - Computing infrastructure, data processing, hosting and related activities
Sector/Industry ICT & Software
Products/Services Software Solutions, Consulting & Advisory, Other
Core Products/Services Mikrocop d.o.o. specializes in business digitalization and document management through integrated solutions that enable organizations to transition to efficient, secure, and paperless operations. Our services include the digitization of physical documents in our own scanning center, management and long-term storage of documentation in a certified archive, as well as the implementation of advanced document management and business process solutions. We develop and implement our proprietary platform InDoc EDGE, a cloud-based digital business platform that enables centralized document management, business process automation, secure content exchange, collaboration in hybrid work environments, and electronic document signing. The platform ensures a high level of security, regulatory compliance, and long-term legal validity of electronic documents. In addition to technology solutions, Mikrocop provides consulting, implementation, and support services to help organizations in their digital transformation, including document management, digitalization of accounting and administrative processes, and certified digital preservation of electronic documents.
Key Technologies Mikrocop leverages modern enterprise technologies to support digital transformation, intelligent document management, and end-to-end business process automation. Our solutions are built on advanced Document and Enterprise Content Management (DMS/ECM) platforms, combined with workflow and Business Process Management (BPM) technologies that enable organizations to automate document-driven processes and improve operational efficiency. We utilize Intelligent Document Processing (IDP) technologies, including OCR, automated data capture, and AI-assisted data extraction, enabling efficient processing, classification, and management of large volumes of structured and unstructured business documents. Mikrocop develops and implements its proprietary platform InDoc EDGE, a scalable cloud-based digital business platform built on modern web technologies and secure cloud architecture. The platform enables centralized document management, workflow orchestration, secure collaboration, and electronic document signing in compliance with eIDAS regulations. Our solutions support seamless integration with enterprise systems such as ERP, accounting, HR, and other business applications through standardized APIs and integration services, enabling organizations to connect and automate their digital ecosystems. A strong focus is placed on enterprise-grade security, data governance, regulatory compliance, access control, audit trails, and certified long-term digital preservation, ensuring the integrity, authenticity, and long-term legal validity of electronic records.
Main Machinery Mikrocop operates advanced infrastructure for high-volume document digitization, secure storage, and digital document management. The company’s core equipment includes: Scanning Equipment: * Kodak Alaris Series 4000 – high-speed production scanner * Kodak Alaris Series 1150 – medium-volume production scanner * Kodak i2400 – desktop/production hybrid scanner * I2S Copibook Cobalt A1 – book scanner for delicate or bound documents * I2S Open System A1 – flexible large-format document scanner * I2S SupraScan II – high-resolution, high-volume document scanner * Data Center Infrastructure in Slovenia: * Enterprise-grade servers and storage systems for secure document management * Certified data center facilities for high availability, data redundancy, and disaster recovery * Cloud-based infrastructure supporting the proprietary InDoc EDGE platform * High-security systems for long-term digital archiving and regulatory compliance Physical Archive Facilities: *Secure storage for sensitive or legally required physical documents *Environmentally controlled archive spaces to ensure document preservation This combination of production-grade scanners, specialized book scanners, and secure data center infrastructure allows Mikrocop to offer end-to-end document lifecycle management, from digitization and processing to secure storage and digital access.
Unique Capabilities Mikrocop specializes in digital transformation of document-centric business processes. The company provides end-to-end solutions that combine document digitization, digital document management, business process automation, and certified long-term digital archiving. A key differentiator is the company’s proprietary platform InDoc EDGE, which enables organizations to manage documents, automate workflows, securely exchange information, and electronically sign documents within a single digital environment. Mikrocop’s unique capabilities include: * integration of physical and digital document management * secure and legally compliant digital archiving * automation of administrative and financial processes * support for hybrid and paperless work environments * implementation of electronic signatures and digital approval workflows * high-volume document capture and data extraction * compliance with regulatory and data protection requirements By combining its own software development, scanning center, and physical archive infrastructure, Mikrocop provides comprehensive document lifecycle management services.
Target Customers Mikrocop primarily serves medium and large organizations that manage significant volumes of documentation and require secure, compliant, and efficient document management solutions. Key customer segments include: * financial institutions (banks, insurance companies, leasing companies) * public sector and government institutions * healthcare organizations * utilities and infrastructure companies * large corporate enterprises * logistics and service companies * organizations undergoing digital transformation or transitioning to paperless business processes Mikrocop’s solutions are particularly valuable for organizations that must comply with strict regulatory requirements regarding document management, data security, and long-term record preservation.
Export Experience Both EU & Global
Export Markets AT, BA, ME, MK, RS, SI
Export Percentage Not specified
Capacity Utilization Not specified
Additional Capacity Not specified
Peak Months June, July, August, September
MOQ 1
Delivery Times Custom/project-dependent
Regional Focus Regional (neighbouring counties)
Languages Croatian: Native, English: Native, German: Basic, Italian: None, French: None, Spanish: None, Slovenian

Quality, Standards & Compliance

Quality Certificates ISO 9001 (Quality Management), ISO 27001 (Information Security)
Sustainability Practices None

Technology & Innovation

Key Technologies ERP System, CRM System, Cloud computing
R&D Activities Regular in-house R&D
R&D Investment >5% of revenue

Supply Chain & Operations

Supplier Locations Regional (Balkans/Central Europe)
Risk Management Multiple supplier strategy
Outsourcing No outsourcing
Quality Control In-process quality control, Final product/service inspection, Customer feedback systems, Continuous improvement programs

References & Partnerships

Domestic Clients Atlantic Grupa d.d., Valamar Riviera d.d., Addiko Bank d.d., Rudan d.o.o., Privredna banka Zagreb, PBZ Card d.o.o., Grand Auto d.o.o., Hyundai d.o.o., Hrvatska udruga poslodavaca, Ancona Grupa d.o.o., DGU, Aminess d.d., Podravska banka d.o.o., Hrvatska industrija šećera d.d., Pevex d.d., Konzum Plus d.o.o., Croatia osiguranje d.d., Zagrebačke otpadne vode d.o.o., Knauf Insulation d.o.o., Spar Hrvatska d.o.o., Samsung d.o.o., TDR d.o.o.....
International Clients Valamar Riviera d.d. Zweigniederlassung Austria, Idea- CG d.o.o., Mikrocop d.o.o., Mikrocop BH d.o.o., Atlantic Trade d.o.o., Keckom d.o.o., Reisswolf Serbia d.o.o.
Key Partnerships no
Client Testimonials Yes, upon request
Memberships yes, Hrvatska udruga poslodavaca
Awards Not specified
Partnership Openness Subcontracting (as subcontractor)
Preferred Size Not specified

Financial Profile

Turnover €500,000 – €1,000,000
Revenue Stability Stable year-round
Annual Growth Moderate decline (-10% to -5%)
Payment Terms Net 15 days
Credit Rating Good (A-BBB)

Market Position & Growth

Market Position Small but growing
Competitive Advantages High quality/premium products, Customization capabilities, Long-term relationships
Expansion Markets EU
Strategic Goals Digitalization/automation, Market expansion, Cost reduction
Investment Needs Equipment modernization

Communication & Marketing

Communication Channels Email, Phone calls, Video conferences, In-person meetings, WhatsApp/messaging apps, LinkedIn
Marketing Materials Company brochure, Product/service catalogue, Technical specifications, Case studies, Video presentations, Sample products, References list
Social Media LinkedIn, Facebook, YouTube

Extra Features

Company Brochure Not specified
Product Catalogue Not specified
Certifications Not specified
Product Images
Company Video Not specified
Technical Specifications Not specified
Additional Information Not specified